Versa 2 not charging or waking up

[Habsguy]

Good Morning

my Versa 2 watch has stopped charging and I have followed the instructions on several of the other strings, including:

Changing charging locations both USB and wall plug

Cleaning the electrodes

Forcing a restart

Nothing seems to be working what else can I try?

[EdsonFitbit]

Welcome to the Fitbit Community, @Habsguy.

Thank you for informing us about the charging issues you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

If you followed these instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Fraserbird]

My versa has stopped working. On pressing and holding for 10s It's showing as a flat battery when inpress and hold but shows on my phone as 52%.

[EdsonFitbit]

Welcome to the Fitbit Community, @Fraserbird.

Thank you for the information provided.

The Fitbit app may show a different battery level if your Watch hasn't synced recently. Charging your device to 100% may take 1-2 hours.​ If you are having difficulties to sync, please follow these troubleshooting steps.

If you followed the instructions shared above without luck, please reach out Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.