Versa 2 not charging

[Mikey99621]

My Versa 2, about 6 months old has simply died. I have tried cleaning the contacts, used different chargers, checked power points etc but nothing. It seems I'm not alone. What next? How do I claim under the warranty????

[JuanJoFitbit]

Hi @Mikey99621, it's great to see you in our Fitbit Community. Regarding the charging issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. They will also check out the warranty status on your watch. Please keep an eye on your email account.

I'll also be around if any question arises.