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Versa 2 not charging

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‎12-09-2020 18:28 - last edited on ‎12-10-2020 05:27 by Moderator Alum

‎12-09-2020 18:28 - last edited on ‎12-10-2020 05:27 by Moderator Alum

Gave my husband versa2 for fathers da. But quit charging 2 mo ago. O found out he didnt register it and have what to do.cleaned charger then replaced charger. Plugged it to several outlets tried pushing the button for 15 sec nothing! At my wits end. Someone please help me.

 

 


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‎12-09-2020 21:02

‎12-09-2020 21:02

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎12-10-2020 05:26 - last edited on ‎12-04-2024 15:35 by Fitbit Moderator

‎12-10-2020 05:26 - last edited on ‎12-04-2024 15:35 by Fitbit Moderator

Hello @Cgreen123, welcome to the Fitbit Community forums. 

Thank you for all the details that you've provided about your Versa 2 watch and the troubleshooting steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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