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Versa Lite unresponsive screen

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‎12-10-2020 01:10 - last edited on ‎12-10-2020 06:04 by Fitbit Moderator

‎12-10-2020 01:10 - last edited on ‎12-10-2020 06:04 by Fitbit Moderator

This morning my versa lite screen appears to be unresponsive and when it does, it’s like an old television as it’s all crackling. The bottom half of my screen appears to be black whilst the top half (date and time) are showing, but very dull and crackling.

 

 

Moderator edit: updated subject for clarity

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‎12-10-2020 06:04 - edited ‎12-10-2020 06:07

‎12-10-2020 06:04 - edited ‎12-10-2020 06:07

Hi @MeganKane, welcome to our Fitbit Community. Regarding the unresponsive screen issue that your Versa Lite has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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