Versa 2 not charging

[capsgirl87]

Same problem.

Fitbit screen is block, won’t stay on. It will sync with my phone and vibrate for notifications but I can’t see anything. I’ve cleaned it, tried restarting it, tried updating it. It’s now not charging and I cleaned the charger as well. It’s not even 2 years old

occasionally it will also have an orange screen

Moderator edit: updated subject for clarity and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @capsgirl87. I moved your post to a new thread in order to keep our community organized. 

I'm sorry to hear that your Versa 2 battery is not charging and thank you for mentioning the steps that you have followed in order to resolve this situation.

Please try these steps in order to charge your watch again: 

• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

[capsgirl87]

I already did all of those things. I even have two chargers

[AndreaFitbit]

Thanks for getting back to us and for the clarification @capsgirl87.  I appreciate that you mentioned that you have two chargers.

I understand how frustrating this could be and went ahead and created a case on your behalf so you can receive further assistance.

Please check your email.