Versa 2 not connecting/syncing with my phone

[mdinjp]

Last month, I "upgraded" from a Charge 3 to a Versa2. I am extremely disappointed in the Versa2.  In the month that I have been using it, it has disconnected from my iPhone once a week. When it happens, I am attempting to sync and get an error message that no device is found.  When I check my bluetooth connections, the Versa2 is still paired with my phone, so it seems that somehow the device is not properly connecting to the mobile app. It seems that several others are reporting this same issue. Does anyone on the FitBit team know if this is a glitch and if the manufacturer is working on a fix (software or product upgrade)? 

Before anyone replies with the standard steps to reconnect, please know that I have already done that. I followed the troubleshooting tips and the advice on other threads, so each time it disconnects, I have been able to successfully reconnect it by removing the Versa2 from my phone, restarting it, and reinstalling it. Going through this process weekly is a waste of my time and is only a temporary workaround for what seems to be a permanent problem.       

The point of this post is that having to remove and reinstall my device every week is unacceptable. The product does not live up to expectations and I would have been better off staying with my Charge3. I want to know if a permanent solution is being worked on. Otherwise my permanent solution will be to buy a better product from a different company. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@mdinjp, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 is not connecting with your iPhone properly. I totally understand how you feel about this and thank you for trying the recommended troubleshooting steps before contacting our forums.

Please let me know what is the model of your iPhone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. If all the steps were already covered and the issue persists, let me know and I'll be glad to follow up and assist you accordingly.

Keep me posted.

[bkc819]

Have you tried a factory reset? My phone was syncing everything except exercise. Did the factory reset and it seems to have worked. 

[mdinjp]

@bkc819, do you mean factory reset my watch or my phone?

[bkc819]

Your watch.

[mdinjp]

@JuanJoFitbit , I have an iPhone 6s.  My Versa2 disconnected again last night while I was sleeping.  That makes 4 disconnections in the 4 weeks since I "upgraded" to a Versa2.  Since it disconnected at night while I was sleeping, I don't have sleep data for today (second time that has happened).  Having the sleep data was a major factor in my decision to purchase a FitBit from the beginning.  For what it is worth, in the 14 months that I had a charge 3, I don't recall ever having this issue so I honestly think it is a bluetooth software issue with the Versa2.  

I followed the steps in the help article that you shared and was able to reconnect, but the issue is persisting.  

[mdinjp]

@bkc819, I sincerely appreciate you trying to help, but I think our issues are different.  Your issue was that you couldn't sync exercise, but could sync everything else.  My issue is that my watch drops the connection to my phone and won't sync anything at all.  Even though looking at the list of connected bluetooth devices, my phone still shows my Versa2 as connected; but the FitBit app says "No device found."