Versa 2 not counting floors

[Kiki.K]

My new Versa 2 is not counting my floors at all. I had high numbers of stepping and only 6 floors??  I don’t use anything extra on my watch. Also, battery is not lasting long ether. Can somebody help please..  and thank you 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Kiki.K.  

Thank you for sharing this information about the inconvenience that you've been experiencing with your Versa 2 watch. 

Before considering other options, please please make sure to restart your Versa 2 as described in this help article. In addition, I'd like to share this help page, which explains how your Fitbit device tracks floors. Please monitor your watch for the next 24 hours to check if you continue to experience the same problem. 

I'll be around. 

[Kiki.K]

Hey Davide,I did what you suggested but unfortunately it didn’t work. Thank you 🙂 

[DavideFitbit]

@Kiki.K Thank you for your reply and confirming that you already tried the steps suggested. 

In this case, if you continue to experience any difficulty after the troubleshooting steps mentioned earlier, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.