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Versa 2 not counting steps properly.

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‎01-07-2020 19:54 - last edited on ‎01-18-2020 08:35 by Moderator Alum

‎01-07-2020 19:54 - last edited on ‎01-18-2020 08:35 by Moderator Alum

Versa 2 not counting steps properly. I've restarted many times, tried the counting 100 steps as well. It's just not working unless I literally start jumping. 

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‎01-18-2020 08:42 - edited ‎01-18-2020 08:53

‎01-18-2020 08:42 - edited ‎01-18-2020 08:53

Hello @kelseystrange, welcome to the Community forums. Sorry for the late response. 

 

I'm sorry to see that you've been having trouble with accuracy of steps recorded. Thank you for confirming that you already tried the restart procedure. 

 

Before considering other options, could you please provide a few extra details about what you've been experiencing with the accuracy of your steps? Is the watch recording more steps or less steps? 

 

Let me know if you're experiencing this behavior with a specific activity as well, or if you're seeing this during the day with regular use of the watch.  

 

In the meantime, you can find more useful information about the accuracy of Fitbit devices here: How accurate are Fitbit devices?

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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