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Versa 2 not displaying time/stats after software update

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‎03-16-2022 08:54

‎03-16-2022 08:54

Just did the recommended software update for Versa 2 last night and now none of the time/date/stats are displaying. Basically no numbers are showing up, just the icons. I’ve restarted everything about 5 times and forgotten the device and re-synced and nothing is working. Any helpful input is appreciated. 

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3 REPLIES 3

‎03-16-2022 10:19

‎03-16-2022 10:19

Do you have an iPhone or android & is the software on it up to date? I installed iOS 15.4 yest & my Versa wouldn’t connect or sync. Did forget device, logged in to Fitbit via browser, rebooted everything & still nothing. Putting it in the charging cable fixed it.. connected w/my phone immed & has been prob free since.  

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‎03-16-2022 10:22

‎03-16-2022 10:22

Try signing in to your fitbit acct via browser as well as deleting Fitbit APP then reinstalling.  

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‎03-16-2022 11:21

‎03-16-2022 11:21

I've had the same issue only since doing the update ...really frustrating  I've even factory reset after as someone suggested  still nothing ... tried contacting support and that keeps crashing 

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