Versa 2 not getting call/text notifications

[SunsetRunner]

I updated my tracker today, and now I am not getting my text notifications. I just recently purchased this one after my other Versa would not receive texts or calls for the last 8 months! Now I have the same issue. I did not update my iphone to the 13.5 ios, so that cannot be the problem! I have notifications on and everything set just as it was before the update. What can I do?

Moderator edit: format

[JuanJoFitbit · Accepted solution]

Hi @SunsetRunner, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it stopped receiving text/call notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to fix this issue, please try the troubleshooting steps listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[SunsetRunner]

I did all the steps and it started working again.

Thank you, It is working now.

Moderator edit: merged reply

[JuanJoFitbit]

Hi @SunsetRunner, that's great news! I'm so glad to hear that your Versa 2 is working properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[kdputah]

Clicking on This Help Article button doesn't take me to an article. It's very frustrating to have my Fitbit lose notifications, then try recommended stips to fix it, all to no avail. It's also frustrating to have to go to three places (Versa, Fitbit app on smartphone, Fitbit.com on PC) to change settings. 

It would be nice to be able to go to one location to figure out why my Versa suddenly stopped getting notifications.