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Versa 2 not getting text notifications

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‎02-11-2020 12:18 - last edited on ‎02-12-2020 04:48 by Fitbit Moderator

‎02-11-2020 12:18 - last edited on ‎02-12-2020 04:48 by Fitbit Moderator

I did the Android update Friday and Fitbit update Sunday... now I don't have texts coming to my wrist ... i have tried every "try this" I have read on the forum for 2 day.... is there a fix coming? I even downloaded some "Fit Notifications" app, followed it to a T, got their "test" text... had a co-worker text me...Nada!

HELP!

 

 

Moderator edit: updated subject for clarity

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‎02-12-2020 04:47

‎02-12-2020 04:47

@Mess777, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 stopped receiving text notifications. By the way, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I would like to know what is the brand and model of your Android phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-12-2020 05:57 - last edited on ‎02-15-2020 08:23 by Fitbit Moderator

In response to JuanJoFitbit

‎02-12-2020 05:57 - last edited on ‎02-15-2020 08:23 by Fitbit Moderator

Samsung Galaxy Note 9. I have done ALL of the tips in that article 5+ times over 3 day... still nothing!

 

Juan - any update? Magic idea to fix?

 

 

Moderator edit: merged reply

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‎02-15-2020 08:30

In response to Mess777

‎02-15-2020 08:30

@Mess777, I'm sorry for the late response. However, I appreciate the information requested.

 

Our team is aware and are actively working on this issue. Once a solution is available, we'll make sure to post it in the Community.

 

We really appreciate your patience and understanding with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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