Versa 2 not logging water

[Retiredprof2019]

My device and app are up to date.  I can log water in the app but not on the Fitbit.  Kinda defeats the purpose of I have to open the app all the time.  Any help will be much appreciated. 

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @Retiredprof2019, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Which mobile device are you using to sync your Fitbit Versa 2? If you haven't already done so, please try the following steps to restart your device:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Looking forward to your reply, let me know if you have any additional questions.

[Retiredprof2019]

I tried holding the back button, to no avail. Then tried shutting it down and restarting. Also, no change. Still have the same problem.

Maria 
Sent from my iPhone

Moderator edit: Removed personal information

[Emma_JBM]

I've been having the same issue. I think it's since I updated my Versa 2 last week.  I have an android phone and my my Fitbit App running is v3.11. I've also tried restarting my fitbit to no avail. 

[RicardoFitbit]

Welcome aboard @Emma_JBM and thanks for your reply @Retiredprof2019, it's a pleasure to continue providing assistance. Sorry for the delayed reply.

First, I'd like to appreciate your effort and patience troubleshooting this situation. I'd like to let you know that here at Fitbit we are aware of this issue and working to resolve it as soon as possible. In the meantime we work on this, please keep your mobile device, Fitbit and the Fitbit app up to date. Your understanding and patience are appreciated.

Let me know if you have any additional questions.  

[jejoho]

I'm having the same issue. I had to purchase a new Versa 2 because I was just past the warranty and it stopped logging my HR and the help desk couldn't help me. Just over a year old. Now I don't have the option in the settings to add the water logging feature onto my actual Versa 2. 😞 Tried the back button hold and restarting and still nothing. Feeling kind of bummed about the whole thing. I've been using Fitbit for years and have had various models, but they all seem to conk out in strange and unusual ways.

[Melpy]

I'm also having this problem and have tried the same suggested solutions with no fix working yet.

It's weird because when I log the water on my FitBit, it shows how much I logged and when but then when I scroll over to view my daily total (on FitBit) there's nothing logging/registering so it shows I haven't had any water.

Hopefully this can get resolved soon because it's annoying to have to dig out my phone, open and navigate through the app and log the water manually.

[Armaan42]

Sir I'm too facing this problem, please help asap 🙏