Versa 2 not mapping 2020

[Scriv75]

My versa 2 has stopped mapping my runs since 22nd sept 2020.

All was well and suddenly it has stopped mapping and has started to show my split times 4 or 5 times.

The watch also takes about 10 minutes to connect to my phone and then loses connection within seconds. Has anyone get any ideas how to rectify the issue.

TIA

[SpacePanther99 · Accepted solution]

Exact same here. Only maps when the Fitbit app is open on my phone, stops immediately when I close the app. 

[SpacePanther99]

I just read that this problem has to do with the app permissions on my phone which got changed during a recent upgrade. I have changed my location permission to always on and not just when using the app. Will see if that helps.

[Scriv75]

Thanks for reply, so do you run with the app open on your phone at all times to make sure it maps?

if so i'll try that next time i run

[SpacePanther99]

No and I didn't used to. But I have just now changed my app permissions to the always on setting to see if it helps. If that solves the problem tomorrow I will let you know. 

[Scriv75]

Brilliant, thank you, just found mine to be the same as yours, changed to allow always so lets see.

THANK YOU SO MUCH

Fingers Crossed......

[SpacePanther99]

It worked! Now back to normal with the phone permissions changed. Success. 

[SusD7820]

THANKS!!  Yesterday, I noticed that if I manually chose to track my walk in the app, then my watch was also working.  I think by tracking it in the app, it kept the app open.  Based on the previous response here in this thread, on my phone I went to settings/location/fitbit/permissions/location and found that it said "Allow only while using the app."  I changed it to "Allow all the time."    Hopefully, this will make the watch track my distance/pace correctly without having to also manually track the run through the app.   Thanks again!