Versa 2 not pairing

[GogoGranny]

I have a Versa 2 that I did a factory reset on, uninstalled and reinstalled the app, still NOTHING. The sensor lights are not lighting up and the main screen is to get started, please install the fitbit app....I am at a lost I haven't had it very long and am EXTREMELY upset.  

I need my tracker to work. 

Please help

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GogoGranny.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend connecting your watch to the charging cable and doing the following:

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app? 

2. Restart your phone.

3. Open the Fitbit app, tap the Today tab, and tap your profile picture.

4. Tap Set Up a Device.

5. Choose your device and follow the on-screen instructions to continue.

For compete troubleshooting instructions, see Why can't I set up my Fitbit device? 

Hope this helps. 

[GogoGranny]

My heart rate lights don’t work. I’ve removed Versa from app, removed app from phone, reset versa and restored the watch to factory settings. I’ve cleaned the back of watch, cleaned my arm and lights still don’t flash. Also doesn’t receive calls or notifications.

[LiliyaFitbit]

Thank you for your reply, @GogoGranny.

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.