Versa 2 not receiving message alerts

[SimonTay]

My wife has got me the Versa 2. I have connected my phone which is the p20 pro. I am not recieving message alerts or call alerts. When tying to use alexa or spotify which are both set up. It says make sure Bluetooth is on and go into app and sync. Any help with this would be grateful as if not i will return. 

Moderator edit: format

[N8teGee]

Hi @SimonTay, good to see you in the community.

Have you got all day sync and always connected toggled on? I would also suggest going into the settings app on your phone scroll down to battery (tap on it) - App launch - scroll down to the fitbit app and set the toggle to manage automatically to off - another box should pop up, make sure all of these toggles are set to on. Huawei have pretty strict battery management so it's likely that the system is killing the Fitbit app and processes when ser to automatic. Also hit the square button at the bottom on the navigation bar to bring up the app switcher, find the fitbit app (card) and swipe down on it. A padlock should then display on the fitbit card and lock it to the task manager, this should prevent the app from being cleared from memory. 

[SimonTay]

Thank you for your response. I have tried everything you have put but still no joy for the notifications for messages and calls. I restarted the watch and that got the spotify working but still has moments where it loses sync which prevents the control for spotify to work but when it re syncs its self it corrects this. Any other ideas for the notifications i am willing to try 😊

Sent from Yahoo Mail on Android

[N8teGee]

There are some troubleshooting steps you may wish to try in the following help article (here) under the step 2 drop down "Complete the troubleshooting steps". You may have already tried most of these though.