Versa 2 not receiving messenger notifications

[NataliaZd]

Hi all, 

My Versa 2 is not receiving any Facebook or messenger notifications. I have reset the watch, forgot Bluetooth connection, checked all the settings I can think of and messenger is still not coming up as on a list of apps I can receive notifications from.. everything else seems to be working, just Facebook/messenger are a no go 

Thank you for any suggestions! 

Natalia 

[EdsonFitbit]

Welcome to the Fitbit Community @NataliaZd.

Thank you for the information provided and for trying to resolve the issue you're experiencing before contacting us.

Please confirm that you've followed this guide to resolve difficulties with notifications.

Whether this doesn't help, set up your Fitbit Versa 2 as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[NataliaZd]

Hi,
Thanks for that I have followed the steps and still no difference.
I’m not receiving any messenger notifications.

[EdsonFitbit]

Thanks for your response @NataliaZd.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected  

See you around.