02-17-2021 05:50
02-17-2021 05:50
The fitbit app incorrectly syncs water logged on my Versa 2.
When I enter an amount in ml on my Versa 2, the app incorrectly shows a much larger amount in ml as if I had entered a fl oz amount on my Versa 2.
eg:
I enter 200ml on my watch
Fitbit app shows 5914.71ml
5914.71ml is equivalent to 200oz, so the app is not recognising that the unit of measure on my watch is in ml.
02-17-2021 15:58
02-17-2021 15:58
Welcome to the Fitbit Community @JacquiR2018.
Thank you for the information provided.
I noticed that you've been in touch with Customer Support. I'm pretty sure they will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.
See you around.
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02-18-2021 02:04
02-18-2021 02:04
I was in contact with Customer Support and they could not resolve the issue.
I was told to log my water consumption on my phone, or switch to oz.
Neither is a solution.
02-18-2021 13:44
02-18-2021 13:44
Thanks for your response @JacquiR2018.
Our team is constantly working to improve our products and services. Your feedback is highly appreciated.
Have a nice day.
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