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Versa 2 not receiving notifications - iPhone 11 Pro Max

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‎09-02-2020 12:03 - last edited on ‎09-02-2020 21:32 by Fitbit Moderator

‎09-02-2020 12:03 - last edited on ‎09-02-2020 21:32 by Fitbit Moderator

So I received my Versa 2 in Christmas 2019 and I've loved it till the recent IOS update.  I was receiving all notifications and texts on my Fitbit, it was buzzing when a call came in or a text, but after I updated my iPhone 11 Pro Max to IOS 13.6, the notifications stopped working.  I have literally done everything that the troubleshooting guide says to do, check, toggle on/off, restart my phone and Fitbit, etc---nothing.  I don't even get the hourly reminders to move that were so helpful. I'm extremely disappointed in this. I've had several Fitbit models for six years now and am in weekly challenges with a bunch of friends but I'm seriously about ready to bite the bullet and get an Apple watch.  Anyone had a similar issue and been able to get notifications and texts back on the Versa 2?  This was definitely the main reason I asked for one of these.  Super frustrated...

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:31

‎09-02-2020 21:31

Hi @ljones_714, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

I'll be here if further assistance is needed.

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‎09-08-2020 10:30

In response to RicardoFitbit

‎09-08-2020 10:30

I’ve reached out to Support and have tried several things/steps without success. ☹️

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‎09-09-2020 20:17

In response to ljones_714

‎09-09-2020 20:17

Your reply is appreciated @ljones_714.

 

Thanks for your update, I'm sorry to know that you're still experiencing difficulties with your Versa 2 and the notifications feature. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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