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Versa 2 not receiving notifications

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‎06-24-2020 04:05 - last edited on ‎06-24-2020 06:14 by Fitbit Moderator

‎06-24-2020 04:05 - last edited on ‎06-24-2020 06:14 by Fitbit Moderator

I am very disappointed with Fitbit. I had a Charge 2 for years and back in December the notifications stopped working. I was told this was an application problem and would be getting resolved or I could buy a new one and this would be fixed. Flash forward to this past weekend when I upgraded to the Versa 2 and I bought the warranty. The Notifications still do not work. Apparently my options are to request a refund or continue to hold out hope that the notifications are fixed. I have lots of friends who have zero problems with receiving notifications but when I requested help and a new watch because this one doesn't work, I was told that this issues does not qualify. I just spent a good amount of money on a watch that does not work to it's full potential. Fitbit has proved to be not worth it and I do not recommend getting their watches. 

 

 

Moderator Edit: Clarified subject

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‎06-24-2020 06:19 - edited ‎09-23-2023 12:23

‎06-24-2020 06:19 - edited ‎09-23-2023 12:23

Hello there @MorganGski, thanks for stopping by in the Community Forums. I'm sorry to hear that you're going through this situation about the notifications not coming through your Versa 2.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I've seen that you're still talking with our Support Team in regards to this, so they will definitely keep working with you and find a resolution for this matter. Please note that we‘re taking into consideration your comments and sentiments with regards to our products and services.

Maria | Community Moderator, Fitbit


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