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Versa 2 not receiving notifications

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‎12-23-2021 15:09 - last edited on ‎12-23-2021 17:53 by Fitbit Moderator

‎12-23-2021 15:09 - last edited on ‎12-23-2021 17:53 by Fitbit Moderator

I have a new versa 2. I'm trying to connect it to my phone inorder to get calls and messages.  I keep getting a message "this device needs an app". I have the fitbit app downloaded on my phone. I also have a Samsung Galaxy 10. This is very frustrating.  I'm getting ready to return it.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-23-2021 17:51

‎12-23-2021 17:51

Welcome to the Fitbit Community, @Goal-Healthier.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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