Versa 2 not receiving text notifications

[carntheo]

I got a Versa 2 for Mother’s Day & have done absolutely everything but still can’t receive txt notifications but everything else comes through.

Moderator edit: updated subject for clarity

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[JA88]

I'm having the same problem.  I have a Huawei Mate 9.  It's on the list of compatible phones.  I get all other notifications, but not texts.  Out of all notifications, texts are the most important to me. I've followed all the click sheets posed in FAQ's and nothing is working.  

[carntheo]

Hi I have an iPhone 11 pro.
Sent from Mail for Windows 10

[Odyssey13]

@carntheo  check your settings on the phone. You'll want to have preview on to get your notifications.

[Odyssey13]

Hi @JA88  you using at least Android system 7?

[JA88]

I'm running Android 8. I checked my settings on my phone. There's nothing in any of my settings that has anything about "notification preview".

Sent from Yahoo Mail on Android

[Odyssey13]

@JA88  the preview is for iOS users and was directed to carntheo and not you. I have Android 8 myself. Just be sure you have the latest app and that you've given permission for notifications to be received.

[JA88]

Well, that makes sense why I can't find that option. 

Just frustrating that I can't figure it out. I've disconnected/uninstalled/updated/restarted everything.

I'll try connecting Fitbit directly.

Thanks for trying!

Moderator edit: format

[Rich_Laue]

@JA88 it will be found under your phone settings. 

Also see the android help doc 

[JA88]

The doc didn't help, but I was able to find it. SettingsApps and NotificationsNotification managementClick the 3 dots in the upper right handClick Lock screen notificationsDisplay all notifications.
Unfortunately, this still haven't fixed my issue.

Sent from Yahoo Mail on Android

[EdsonFitbit]

Welcome to the Fitbit Community @carntheo @JA88.

I'm sorry to hear that you are having difficulties with text notifications. Thank you for the information provided and for time you spent trying different troubleshooting steps.

@carntheo, I would appreciate if you confirm that you've followed our troubleshooting steps on this article. If this doesn't help, could you please let us know if you are receiving any error when trying to get a text notification? You can attach an image of the error if possible.

@JA88, I noticed that you've been in touch with Customer Support. I'm pretty sure they will let you know how to proceed as soon as possible. 

@Odyssey13 @Rich_Laue, thanks for your support.

If you have any question, please let us know.

[carntheo]

Thankyou & yes i’ve done absolutely everything but it’s still not getting txt but everything else is.

Get Outlook for iOS

[MarreFitbit]

Hello @carntheo, thanks for getting back and confirming that you've tried all the troubleshooting steps recommended. As our last resource, please follow the steps below:

• Sync your Versa 2 to transfer all your data 
• Remove the Versa 2 from the Bluetooth settings and Fitbit account
• Restart your Versa 2 once again.
• Turn off other Bluetooth connections when not in use.
• Plug it into the charging cable and open the Fitbit app.
• Setup your Versa 2 as a new device but please make sure that other devices aren't nearby and set up notifications again. 

If the issue persists, double check you've tried every single step recommended here: Troubleshooting quick tips for iPhones (Important: Make sure you turn OFF and then back ON the Share System Notifications setting if it is on).

Hope to hear good news, keep me posted. 

[JA88]

Unfortunately, that still didn't work. I tried twice. Now I'm no longer even able to get the test call.
Without being able to get notifications, I have no need for the watch. I'll just be returning it. 
Thank you for trying. It seems like this is a common problem, at least with Android users.

Sent from Yahoo Mail on Android

[MarreFitbit]

Hello @JA88, thanks for the update. I appreciate all your efforts in getting the notifications working on your Versa 2.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Since we've exhausted all the troubleshooting steps here and you're now working with our team, I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done together. Don't forget to check your inbox and follow the recommendations they have sent you. 

We hope to get you back on track soon.