help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not receiving text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-12-2020 11:24 - last edited on ‎12-13-2020 18:32 by Fitbit Moderator

‎12-12-2020 11:24 - last edited on ‎12-13-2020 18:32 by Fitbit Moderator

My text messages have stopped displaying on my Versa 2 watch, I gage checked the tips and all of the relevant notifications are on. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎12-13-2020 18:32

‎12-13-2020 18:32

Hi @Tjefferson, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

 

Best Answer
0 Votes

‎12-13-2020 23:11

In response to RicardoFitbit

‎12-13-2020 23:11

Hi, my device is a Fitbit Versa 2 I noticed a week ago that my text notifications had stopped displaying. My exercise & step notifications are still received. I’ve actioned the tips but still no improvement. Many thanks.

Sent from my iPhone
Best Answer
0 Votes

‎12-15-2020 19:10

In response to Tjefferson

‎12-15-2020 19:10

Your reply is appreciated @Tjefferson.

 

Seems odd that your Versa 2 randomly stopped displaying notifications. Before we can move on, can you please specify which iPhone are you using with your Fitbit? Are you using Do not Disturb on your phone and the Fitbit device as well? Please make sure that power management is currently disabled for the Fitbit app.

 

I'll be waiting for your reply. 

Best Answer
0 Votes

‎12-16-2020 10:38

In response to RicardoFitbit

‎12-16-2020 10:38

Hello,

My phone is an IPhone 7, the notification for do not disturb is not turned on. Please can you assist with where I locate power management? Many thanks.

Sent from my iPhone
Best Answer
0 Votes

‎12-18-2020 13:33

In response to Tjefferson

‎12-18-2020 13:33

It's a pleasure to continue assisting you @Tjefferson.

 

Thanks for the details that were shared, can you also confirm that Do Not Disturb is disabled on your Versa 2? You can check this on the Quick Settings menu of your device. In regards Power management, go to your phone settings, then tap on Battery and make sure that Low battery mode is disabled.

 

I'll be here if you still need help.

Best Answer
0 Votes