Versa 2 not recording GPS

[Nicsam]

Not showing map route after walk or hike.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Nicsam, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa 2 and try the following steps to troubleshoot the Fitbit app:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Nicsam]

Hi , Thanks for the advice on how to fix my Fitbit versa2 it seems to have worked following your instructions...Thanks again.

Sent from my iPad

[RicardoFitbit]

You're welcome @Nicsam, thanks for your reply.

I'm happy to know that my previous post solved your issue. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[yn1]

This did not work for me. Do you have another remedy? The GPS worked fine up until Feb 4fh, but hasn't worked since.

[RicardoFitbit]

Welcome aboard @yn1.

I'm sorry to know that you're still experiencing difficulties with the GPS function of your device. If you haven't already done so, I recommend you to check and try the steps that are specified on: Why isn't GPS working on my Fitbit device? and let me know if the issue persists.

I'll be around if further assistance is needed.

[Nicsam]

Issues all fixed and Fitbit working fine. Thanks

Sent from my iPad