02-21-2021
23:40
- last edited on
02-23-2021
15:25
by
RicardoFitbit
02-21-2021
23:40
- last edited on
02-23-2021
15:25
by
RicardoFitbit
Hi. This morning I woke up to find I had done 58.1 km and over 29,000 steps. [Normally 5 km gives me 8,000 steps) How can this glitch be fixed
sleep seems accurate
Moderator Edit: Clarified subject
02-22-2021 01:03
02-22-2021 01:03
Sleep walking again!
Best to restart and see if it solves the problem
Shut down the watch [ Swipe left, click Settings, at the bottom, About, at the bottom, Shutdown]
wait a minute
[Hold a button till it vibrates or logo appears] Wait for the clock to reappear. |
Author | ch, passion for improvement.
02-23-2021
15:28
- last edited on
08-30-2024
09:42
by
MarreFitbit
02-23-2021
15:28
- last edited on
08-30-2024
09:42
by
MarreFitbit
Hi @PhilipCtZa, welcome to the Community Forums.
Thanks for bringing this to our attention and for the details that were shared on your post. To better assist you and further investigate, can you please let me know when was the first time you experienced this issue and how many times since then? Only steps/distance are being affected or other stats like floors and heart rate as well? In the meantime I receive your answers, please restart your device following the steps that were shared by @Guy_ and delete the stats that were erroneously tracked by your device following the steps that are specified on: How do I add, edit, or delete Fitbit data and activities?
Looking forward to your reply.
02-23-2021 23:44
02-23-2021 23:44