Unable to setup Versa

[venssonvryxx]

I'm done pairing or setting up my versa to my laptop. It's connected to the wifi and everything but the progress stops there. The screen on my versa would just return to the home screen that says "To start, download the Fitbit app" in many languages. What should I do?

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @venssonvryxx go to www.fitbit.com/setup download the Fitbit app onto the computer. 

Run the app, log into your Fitbit account, and do an add device. 

You may have to remove the Versa from the computers Bluetooth. The Fitbit app has to pair the tracker. 

[RicardoFitbit]

Welcome to the Community Forums @venssonvryxx.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

@Rich_Laue your help is always appreaciated.

I'll be here if you need anything else.

[venssonvryxx]

Hello! Thank you for this and sorry for the late response. I already did that but nothing happened. Still shows the set up screen. But I already contacted Fitbit Philippines.

[venssonvryxx]

Hello! Yes, I did everything before I contacted your team here in the Philippines. And yes, your team already replied to me and processed everything already. I just want to commend all of you from Fitbit for being so accommodating to your consumers/users. By far the best customer service I have ever encountered. You are all doing a great job! Thank you so much!