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Versa 2 not recording activity.

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‎04-22-2020 12:36 - last edited on ‎07-08-2020 04:21 by Fitbit Moderator

‎04-22-2020 12:36 - last edited on ‎07-08-2020 04:21 by Fitbit Moderator

For the pass 3 days my Versa 2 has stopped recording its activity. Everything else works and I tried restarting ,syncing etc. 😞 my Versa was gifted on Christmas just months ago. And even having swiping problems too.

 

 

Moderator edit: updated subject for clarity

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‎07-08-2020 04:20 - last edited on ‎08-26-2024 03:46 by Fitbit Moderator

‎07-08-2020 04:20 - last edited on ‎08-26-2024 03:46 by Fitbit Moderator

Hi @MamaVon6, welcome to our Fitbit Community! Regarding the activity recording issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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