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Versa 2 not registering SpO2

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‎11-12-2020 22:03 - last edited on ‎11-15-2020 14:33 by Fitbit Moderator

‎11-12-2020 22:03 - last edited on ‎11-15-2020 14:33 by Fitbit Moderator

My Versa 2 hasn't registered my SpO2 in 3 days. I've worn it continuously to bed (and it has plenty of charge). My SpO2 watch face just tells me "sleep to update". Well, I've been sleeping and it's not updating. Everything else is working and syncing fine. 

I've powered down both my device and my phone, and it didn't help. Please advise. Thank you!

 

Moderator Edit: Clarified subject

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‎11-15-2020 14:33 - edited ‎11-15-2020 14:33

‎11-15-2020 14:33 - edited ‎11-15-2020 14:33

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified in our help article: Why didn’t I receive SpO2 data? and let me know if the issue persists after trying the troubleshooting steps that are in there. 

 

Looking forward to your reply.

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‎12-02-2020 20:58

In response to RicardoFitbit

‎12-02-2020 20:58

If suddenly started working again (displaying my SpO2) on day 4!! 

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