Versa 2 not responding

[Mandab86]

My versa 2 has suddenly stop responding. It doesn’t come on when I lift my arm. It doesn’t come on when I press the button or tap the face either. When it eventually comes on if I tap nothing happens. I’ve tried resetting it a few times but it’s still not responding. 

Also, the hr sensor has never worked when I wear it on my right wrist no matter how I set it up dominant/non dominant hand. 

any ideas how I can fix it or does it need to go back? 

thanks 

[SunsetRunner]

I have the same problem. I am trying to get Fitbit rep n the phone but have very long wait times! Will let you know if I am successful and what they say.

[Txbelle]

I’m having the same exact issue! So strange. My battery is full charged. So happy to hear that it’s not just me. Stay well out there folks!

[Txbelle]

Please let me know when yours starts working again! 

[SunsetRunner]

I was able to get a hold of Fitbit and they are sending me a new one. It
actually didn't take as long to speak to someone as I thought so give them
a call!
Stay well!

[Txbelle]

Did they say what the problem was?

Blessings,
Laurie Micheletti
Sent from my iPhone

[SunsetRunner]

No, just that they will need to replace it.

Sent from my iPad

[Mandab86]

Thanks I’ll give them a call. 
which number did you call? 

[SunsetRunner]

(877) 623-4997

Sent from my iPad

[Txbelle]

1-877-623-4997

[Txbelle]

How old was your Versa 2? I just got mine in December. 

[SunsetRunner]

November 2019

Sent from my iPad