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Versa 2 not responding

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‎08-07-2021 16:32 - last edited on ‎08-07-2021 17:07 by Moderator Alum

‎08-07-2021 16:32 - last edited on ‎08-07-2021 17:07 by Moderator Alum

My watch started going crazy and then was completely depleted of battery. I tried charging it for 2 hours and nothing (yes my charger works perfectly fine!!), I’ve tried to hold on to the button to do the reset and nothing works!! Please help!

 

 


Moderator edit: subject updated for clarity  

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‎08-07-2021 17:06

‎08-07-2021 17:06

Hi, welcome to the Fitbit Community forums, @SandraSF. 

 

Thank you for all the details that you've provided regarding the inconvenience that you've been experiencing with your Versa 2 watch. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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