Versa 2 not responsive

[Clarkey30]

My Versa 2 has stopped responding and has charge in it, tried reset and still not working. Once I remove from charger the screen stays black. Tried holding button for 10 seconds and still get nothing. It’s only 17 months old 

[ManuFitbit]

Welcome to the forums @Clarkey30 

Thanks for providing the details regarding your Versa 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[supercat36]

It would benefit other users if moderators could share what to do rather than revert to 'customer care.' I've have similar problems to Clarkey30. Yesterday my app wasn't connecting to my Versa 2. Since that was fixed, the touch screen stopped working. Everything else is fine. 

[Samysweetheart]

Mine basically did the same exact thing earlier this week. And now it just flashes the fitbit logo and nothing else. It's 3 years old. It just died. It won't do anything else. I'm kind of mad.