Versa 2 not setting up

[Kitties3]

Have been at this for 4 hours now. Have reset the watch. Have turned bluetooth off and on. Have quit the fitbit app and restarted it. Have turned turned my phone off and on. Nothing helps. I get to the point where the watch gives me the required 4 digits, and I enter those on the phone. And then, after cranking for a while, the fitbit app says there's a problem communicating with the tracker. Where do I go from here???????

[SunsetRunner]

Hi @Kitties3 - Thanks for letting us know all the trouble shooting steps you have tried. Here are a couple things to try:

• during the set up, make sure your Versa 2 is fully charged when setting it up
• try moving to a room that has no other Bluetooth devices in it. (Speakers, Alexas, etc)
• verify that you are trying to connect to one of the supported devices 
• Verify that your phone’s OS has been upgraded to the latest version.

Please let us know if this helps. 

[Kitties3]

Yup. Been there, done all that.
iPhone is older, but running iOS 12.4.5 -- which should be a supported
device, according to the listing, Fitbit app updates, same app until
recently synched to a Charge 2 (whose screen went black and would not
restart -- so therefor the Versa 2). Jo other bluetooth anywhere near.

Have now spent another hour on this (5 total!). Same results -- no go.
I am soooooo done!

[SunsetRunner]

Hello again, @Kitties3 - You can try contacting Support on this issue. 

In the mean time, please tap the three dots at the top right of your posting to edit and remove your cell number. This is a public forum. You don’t want the spammers grabbing your number. 

[Kitties3]

Thanks, Carol!

However, have decided what is now 6 hours is too much time spent (wasted!) on a new gadget that isn't performing. Have decided to return it.