Versa 2 not showing clock faces or apps

[Melissa9212]

I just received my first Fitbit yesterday, a Versa 2, and I followed all the setup instructions but I still have a couple of issues.

1)  My clock face does not show, despite Always On being selected.  I even installed a different clock face but either face will only show occasionally.

2) I have to click on Apps several times before their app screen will pop up.  Happens with all the apps.  I will select it, feel the vibration, the app icon moves to the center of the screen, then the screen returns to the original app page.  Only after doing this about 4-5x will I finally get the app menu.

I've tried resetting the phone several times but haven't tried a factory reset yet.  Any suggestions?

Phone is a Samsung Galaxy S7.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Melissa9212, welcome to the Community Forums. Thank you for the details provided about your experience with your new Versa 2.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox, someone will reach out to you shortly.

Let me know if there's anything else I may do to help you in the meantime. 

[Melissa9212]

Actually, I'm not getting any help at all on this.  The email I received told me to remove apps from the Fitbit app, then restart the phone & watch.  Not totally helpful since none of the apps work & I can't remove apps like Today, Settings, Exercise, Clocks, Alarms, & Weather.  But I removed all the others & restarted but nothing has changed, still no clockface or functional apps on the watch & no answers from customer support.  Pretty frustrating with my first Fitbit product.

And my phone is a Samsung Galaxy S6, not an S7 as previously posted.