Versa 2 not swiping

[sandyjean713]

My Versa 2 won't swipe. I've restarted and uninstalled and reinstalled. Any suggestions?

[SunsetRunner]

Try this:

• Hold the back button for about 8 seconds. 
• When the Fitbit logo disappears:
  1. Release the button briefly (for less than 2 seconds). 
  2. Hold the button again until you feel a second, longer vibration, which indicates the factory reset. 

[sandyjean713]

Thanks but this didn't work.

[sandyjean713]

It was saying reset not successful, try again. I tried but still have not been successful. I've really done something. I'm getting no display. I've put it on the charger and am hoping some sort of magic happens tonight.

[SunsetRunner]

Contact Customer Support.