Versa 2 not swiping

[Lisa1227]

My versa 2 will not swipe or respond to screen taps 8 times out of 10

[SunsetRunner]

Hi @Lisa1227 , restart your Versa 2 three to four times in a row by long pressing the left button untill you see the Fitbit logo each time and release the button. See if that procedure, called internal reset, solves your problem, Erik

[Lisa1227]

Thanks for the info Erik but this did not correct the problem

[SunsetRunner]

Since this procedure did not solve your problem, contact Customer Support about it. Erik

[Reeny428]

Hi. I am having the same problem. I have tried everything without any luck. Hopefully we will get help from a moderator soon 

[SunsetRunner]

Hi @Lisa1227 , flagged your post to the Moderators. One of them will soon contact you via this topic, so keep a close eye on it, Erik.

[Lisa1227]

Thank you !

[SunsetRunner]

You're very welcome!! Erik

[JuanFitbit]

Hi @SunsetRunner , nice to see you around. Thank you for your help and tips. 

@Reeny428 @Lisa1227 , a warm welcome to the Community! Thank you for your comments and for trying the steps provided by our friend ErikBruin. 

If you haven't done so, please restart your Versa 2 once more, and afterwards please change the clock face to a one designed by Fitbit. If you already have installed one from Fitbit. Please let me know. 

Please keep me posted. 

[Lisa1227]

Hi
I have changed the clock face to one designed by Fitbit

[Lisa1227]

Working great now - thank you!!

[Reeny428]

Hi @JuanFitbit 

Unfortunately this has not worked for  me.

[Lisa1227]

This worked for a while but now having the same problem again

[Lisa1227]

This worked for a short time but now back to the same problem