Versa 2 not synching or tracking sleep

[MCTVH]

Hi, 

 I just purchased a Versa 2 a month ago and noticed it didn't track my sleep everyday and struggled to synchronise the data. I have been through the list of phones recommended to be able to track the data and my Huawei mate 10 Pro is not on the list. Does that mean I can't use my watch to its full potential ? 

[SilviaFitbit]

@MCTVH Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the research done prior to posting. 

Regarding your Versa 2 not tracking your sleep, please try the tips mentioned in this article, you'll find some scenarios where you might see your sleep pattern without sleep stages or not sleep at all. 

Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

As a side note, Fitbit watches/trackers sync using iPhones & iPads, Android phones, Windows 10 devices and MAcs or Windows 8.1 computers. Learn more about it by checking this article: How do Fitbit devices sync their data? 

I'll be around if you need further assistance.