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Versa 2 not syncing or being recognised

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‎12-27-2019 23:44

‎12-27-2019 23:44

My new Versa 2 is not syncing with the fitbit app, it will not connect to wifi, I have turned off as many Bluetooth devices in the home as I can and it will not locate my Versa 2. I have uninstalled the software and reinstalled it and it is not working. I am at the end of my tether with it, has anyone got any suggestions?

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‎12-28-2019 03:21

‎12-28-2019 03:21

@Nettylou, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa 2 won't sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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