Versa 2 not syncing to my Fitbit app

[FitNoni]

For whatever reason after the latest "update" to the Fitbit application my versa 2 is not syncing to my phone or the app ... i have restarted the app and my phone and am trying to restart my fitbit without losing data to see if that works but i can't get info on how to do that. HELP!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @FitNoni, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot the syncing difficulties you've been experiencing with your Versa 2, I'll be glad to help you.

I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend taking a look at the help article: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance.