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Versa 2 not syncing with Virgin Pulse App

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‎04-25-2022 21:19 - last edited on ‎04-27-2022 06:34 by Fitbit Moderator

‎04-25-2022 21:19 - last edited on ‎04-27-2022 06:34 by Fitbit Moderator

Versa 2 stopped syncing with virgin pulse app. Unpaired both, then couldn’t find virgin pulse as an option on fitbit apps , but could find fitbit thru virgin pulse.?? I had it before.  If I want my steps to come to virgin pulse, I have to disconnect and reconnect. That only works sometimes. Anyone else having issues with syncing?

 

 

Moderator edit: updated subject for clarity. 

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‎04-26-2022 04:27

‎04-26-2022 04:27

Hello @SunsetRunner 

I might be able to help. Look here to revoke access and reconnect your Fitbit tracker to see if that resolves your issue: https://virginpulse.yonyx.com/y/conversation/?id=e4237b20-cc09-11e4-84ba-bc764e1116a6


Please let me know if this answered your question and resolved the issue. 😃 Happy Stepping!

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1 REPLY 1

‎04-26-2022 04:27

‎04-26-2022 04:27

Hello @SunsetRunner 

I might be able to help. Look here to revoke access and reconnect your Fitbit tracker to see if that resolves your issue: https://virginpulse.yonyx.com/y/conversation/?id=e4237b20-cc09-11e4-84ba-bc764e1116a6


Please let me know if this answered your question and resolved the issue. 😃 Happy Stepping!

Best Answer