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Versa 2 not syncing

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Hi, my Versa 2 has stopped syncing.  I have tried all the tips on the internet but still nothing.   Do I have to reset my watch and loose all my info? Please help. Oh yes I have huawei p20

 

 

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Hi I’m having the same issue. Won’t connect to Bluetooth, won’t update, can’t turn the Versa off 

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