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Versa 2 not syncing

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‎07-28-2020 09:57 - last edited on ‎07-29-2020 13:23 by Fitbit Moderator

‎07-28-2020 09:57 - last edited on ‎07-29-2020 13:23 by Fitbit Moderator

My versa 2 won’t sync or update

 

Moderator Edit: Clarified subject

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‎07-29-2020 13:23

‎07-29-2020 13:23

Hello @Anderson424, welcome to the Community Forums!

 

Thanks for your post. If your Versa 2 is not syncing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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