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Versa 2 not syncing

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‎11-23-2020 17:42 - last edited on ‎11-23-2020 18:28 by Fitbit Moderator

‎11-23-2020 17:42 - last edited on ‎11-23-2020 18:28 by Fitbit Moderator

Hey guys

 

I bought my Versa2 on Friday and everything was going smoothly until I tried to sync with my phone about 12 hours ago. 

I updated my phone and thought that would fix it, however it hasn’t.

I’ve “unsynced” it from my Bluetooth and re-paired it with the all numerous time but it still gets about “half-way” and the two (FitBit & app) won’t complete syncing.

 

Any suggestions?

 

Moderator Edit: Clarified subject

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‎11-23-2020 18:28

‎11-23-2020 18:28

Hello @Ryan89, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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