Versa 2 not syncing

[Edocher]

I have just bought a Versa 2 fit bit and it took me 3hrs to sync it to my Samsung galaxy s9 edge,I then noticed the next day it stopped working with my phone i tried once again but just kept getting a big red cross i have had enough now wrapped it back up to send back. I really liked this fitbit but I'm scared to order another one incase I have the same problem...and yes I turned off my Bluetooth then turned it back on I even unistalled the app and reinstalled it again but didn't help 

Moderator edit: format

[DavideFitbit]

Hello @Edocher, welcome to the Community forums. 

Thank you for sharing your feedback and all of this information about the trouble you've been experiencing with your new Versa 2 watch.  

I was able to confirm that unfortunately this phone model Samsung Galaxy S9 Edge is currently not listed here as a compatible device  to sync with the Fitbit app. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch, however, we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

Some users have also been able to sync by following the steps listed here to resolve syncing problems. You can also find other important tips and requirements in this article about the use of the Fitbit app on your Android phone. 

Let me know if you have further questions.