I have only had my Versa 2 one year and it constantly stops syncing. The latest issue is frustrating. I removedand reset my Fit bit app. I factory reset my watch and still it doesnt sync.
My phone shows it is connected via bluetooth but the app cannot find it.
I really like this watch when it works.....
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Did you fully reinstall the watch after the factory reset with "+ Set up a Device"?
The fact that the Bluetooth finds it is a good sign but it must be linked and paired with the Fitbit App to synchronise.
Author | ch, passion for improvement.