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Versa 2 not syncing

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‎03-14-2023 16:49 - last edited on ‎03-21-2023 07:43 by Fitbit Moderator

‎03-14-2023 16:49 - last edited on ‎03-21-2023 07:43 by Fitbit Moderator

It is a 3 years old Versa 2 watch. It syncs with iPhone but every time there is a message after setting up logo. Retry . and sync again “Data could not be deleted” Besides there is a white bright line on one side of the watch .

 

 

Moderator edit: Subject/label 

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‎03-21-2023 07:54 - last edited on ‎02-21-2024 05:22 by Fitbit Moderator

‎03-21-2023 07:54 - last edited on ‎02-21-2024 05:22 by Fitbit Moderator

Hello @Sadhak. Welcome to the community forums! 

Thank you for the information. It seems you've contacted our Customer Support Team, if you have any additional questions or inquiries, please feel free to get in touch with them and they will be glad to continue assisting you. 

Wilson M. | Community Moderator, Fitbit.
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‎03-22-2023 14:06

In response to WilsonFitbit

‎03-22-2023 14:06

Greetings,
Versa2 is synchronized but data not cleared. The clock face flashes after
software installation followed by a message “Reset failed, your data was
not cleared.
iPhone shows updated software and watch synchronized. Can any one help ?
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