Versa 2 not tracking heart rate and active zone minutes accurately

[Crystalleigh27]

i have a versa 2 and a moto z4 android. When i am doing a workout, my hr doesnt increase until i click my watch screen to turn on, then it quickly catches up to where it should be. Which in turn, causes my active minutes to not start counting until ive checked my watch. Also vice versa, it doesnt drop my hr until i check my watch again. So if i dont check my watch for 10 minutes after my workout, it is giving me extra minutes. Its not that my hr is just slowing down(or the opposite,speeding up) i know that happens but this is VERY quick and drastic once i look at my watch. It is frustrating because i feel like i dont truly know how much im getting and then that messes with mental healthspace towards losing weight. Any help? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Crystalleigh27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products.

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. For more information, see How do I track heart rate with my Fitbit device? and What factors can affect my heart-rate reading on my Fitbit device?