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Versa 2 not tracking heart rate data

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‎12-27-2020 22:55 - last edited on ‎12-28-2020 20:18 by Fitbit Moderator

‎12-27-2020 22:55 - last edited on ‎12-28-2020 20:18 by Fitbit Moderator

My versa 2 is no longer tracking my heart rate and does not have the green lights on the back of it.

I have restarted it, taken it off of the app and adding it again, cleaning the back, etc. Nothing has fixed it. 😫

 

Moderator Edit: Clarified subject

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‎12-28-2020 20:17 - last edited on ‎08-19-2025 09:32 by Fitbit Moderator

‎12-28-2020 20:17 - last edited on ‎08-19-2025 09:32 by Fitbit Moderator

Hi @Tmolito, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you but I'm here to help you out. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device. 

Looking forward to your reply. Let me know if you have any additional questions.

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