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Versa 2 not tracking heart rate

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‎02-03-2021 10:52 - last edited on ‎02-03-2021 15:06 by Fitbit Moderator

‎02-03-2021 10:52 - last edited on ‎02-03-2021 15:06 by Fitbit Moderator

My heart rate function stopped working over a month ago and it’s not tracking my sleep. I know there’s been a lot of complaints about this since the update. Are they ever going to fix this issue or what?

 

Moderator Edit: Clarified subject

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‎02-03-2021 15:06 - last edited on ‎08-18-2025 08:55 by Fitbit Moderator

‎02-03-2021 15:06 - last edited on ‎08-18-2025 08:55 by Fitbit Moderator

Hi @Disappointed2wo, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To fix this heart rate tracking issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. Please let me know if the issue persists.

I'll be around if you need anything else.

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