Versa 2 not tracking sleep stages

[Purplotus]

My Versa 2 will be 2 years old on 1 Jan 2021. The battery started lasting only 24 hours (if I exercise), 7 or 8 hours more if sedentary. But what bothered me most was it stopped recording Sleep Stages... that's what I had bought it for!

I have bought myself a brand new Fitbit Versa 2 - it is still not showing Sleep Stages. Is this a global glitch of some sort? I have read all the 'solutions' and tried everything, short of removing the app from my Samsung Note 10+. Please advise. 

Moderator Edit: Clarified subject

Moderator Edit: Label

[RicardoFitbit]

Hi @Purplotus, welcome to the Community Forums.

Thanks for bringing this to our attention, I'm sorry to know that your new Versa 2 is not recording Sleep Stages as it was designed. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Is your device not recording sleep information at all or Sleep Stages? In other words, is your device tracking simplified sleep? If you haven't already done so, I recommend you to restart your Versa 2 and then try wearing it on your non-dominant hand when you're going to sleep.

Looking forward to your reply. Let me know if you have any additional questions. 

[Michelle.F]

Same thing with mine. This started February 11th 2021. I've done everything and followed all the instructions and its still not working.  Seems like this may be the result of the last update that was done?

[MarreFitbit]

Hi there @Michelle.F, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

If you are not receiving sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope that helps. 

[Michelle.F]

Thank you. Like I previously mentioned,  I have tried all of these troubleshooting ideas prior to commenting. I could understand if this happens one or 2 nights, but not for 2 weeks. This has been going on since Feb 11th and as of February 14th my heart rate monitor no longer works.  I've troubleshooted that as well. After finally doing a  factory reset and it still not working. I've given up. I've placed an order for a new one. A fitbit shouldn't go bad in one year.  Especially since I never get it wet. My old fitbit I had for years. 

[MarreFitbit · Accepted solution]

@Michelle.F Thanks for following the steps provided to you.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.