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Versa 2 not tracking sleep

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‎10-06-2019 09:05

‎10-06-2019 09:05

Hello I have the versa 2 and on my previous Alta it would automatically track my sleep however this one is not occasionally it will day I got one to two hours but mostly I have to log it myself the next morning I’m up to date on the latest updates and am running ios 13.1.2 any help would be appreciated thanks! 

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‎10-06-2019 18:07

‎10-06-2019 18:07

Hi @jbrummett101 , go to www.fitbit.com/consent on your PC. It will show you the normal Fitbit dashoard. Press the settings icon on top of the screen on the right side and press settings. Scroll down to Sleep Sensitivity and set it to normal. Scroll down to the end of this page and press submit. Should work, If not, press the account icon within the dashboard of your Fitbit app on your phone, press your account profile and scroll down to Sleep and set you sleep goal, bed time and wake up time. Hope this helps, regards kuzibri

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‎10-06-2019 19:12

In response to SunsetRunner

‎10-06-2019 19:12

@SunsetRunner 

What is the difference between the normal and sensitive sleep setting?

Your device's setting can record your sleep in either "sensitive" mode for extremely detailed sleep reporting or "normal" mode for a more basic idea of your sleep patterns. Note that if you use a Fitbit device with heart-rate tracking to detect your sleep stages, this setting doesn't apply.

 

@jbrummett101   You are not just talking about not getting sleep stages, but not getting sleep detected at all.  Is that correct?

If you are checking as soon as you wake up, you might try waiting a bit, maybe even up to an hour to give it time.  Also make sure it syncs.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-06-2019 19:33

In response to JohnnyRow

‎10-06-2019 19:33

Correct I am not getting sleep recorded at all it has been like this since I got the device about a week ago

Sent from my iPhone
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‎12-26-2019 13:13

In response to jbrummett101

‎12-26-2019 13:13

Did you ever get help with this issue

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‎12-26-2019 18:30

In response to debdebdebdeb

‎12-26-2019 18:30

I’ve pretty much just given up I’ve tried all fixes recommended and even contacted Fitbit directly and seem to have not gotten anything solid I’ve accepted that my Fitbit sleep tracking will just be spotty and there’s nothing I can do about it, do you have any ideas?

Sent from my iPhone
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‎12-11-2020 10:23

In response to jbrummett101

‎12-11-2020 10:23

The sleep function is junk. Rarely works, doesn't track

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