12-11-2020
08:49
- last edited on
12-11-2020
09:11
by
MarreFitbit
12-11-2020
08:49
- last edited on
12-11-2020
09:11
by
MarreFitbit
Hi everyone
I have a question about the versa 2, I have had it for just over 11 months
It was fine until yesterday but ever since I woke up this morning I've been having an issue
The screen is completely white
The watch itself seems to be working fine as when I tap the screen, It vibrates and it still syncs and tracks my stats normally with my phone and the screen turns on when I go to check the time but its completely white
Any ideas on what I can do to fix the issue
Thanks in advance
Patrick
Moderator Edit: Clarified subject
12-11-2020 09:10
12-11-2020 09:10
Hello there @Patb2, welcome to the Community Forums.
Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
Let me know how it goes.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-11-2020 11:56
12-11-2020 11:56
Hi
Unfortunately I doesn't seem to have worked
My screen has a white background still with tiny coloured dots all over it
Thanks for any other advice you might have
Patrick
12-11-2020 12:22 - edited 10-08-2023 04:01
12-11-2020 12:22 - edited 10-08-2023 04:01
Hello @Patb2, I appreciate you had followed the tips and recommendations provided above.
Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...